Terms of Use

Terms of Service for Entomology Art Australia

Introduction

Welcome to Entomology Art Australia! By accessing our platform, you agree to these expanded Terms of Service. We aspire to create a safe and vibrant marketplace, aligning with Australian consumer laws and reflecting practices seen in major marketplaces like Facebook and Etsy.

Use of Website

Eligibility: Users must be at least 18 years old or have verifiable guardian consent to ensure a safe and responsible marketplace.
Prohibited Activities: Unauthorized uses include spamming, misleading communication, and infringement of intellectual property rights. We require cooperation in maintaining a trustworthy and respectful environment.

Account Security

Account Setup: Users are responsible for maintaining the confidentiality of their account details. It is crucial to use secure passwords and report any unauthorized activity immediately.
Account Suspension: We reserve the right to suspend accounts due to violations of our policies to protect the community.

Payment Security

At Entomology Art Australia, we prioritize the security of your personal and financial information. All transactions on our platform are processed through Stripe payment gateways. With Stripe, the management of your credit card information is in safe and professional hands, ensuring advanced security protocols and encryption measures are always employed. It is paramount to note that neither Entomology Art Australia nor the vendors have access to your credit card details, highlighting our commitment to protecting your privacy and fostering a secure shopping environment.

Vendor Responsibility

Vendors must clearly outline return and refund policies, ensuring they comply with Australian laws and consumer rights. Thorough policies help maintain transparency and consumer trust.
Timely and safe packaging and delivery of products are the vendor’s responsibility. They must manage disputes relating to shipping damage or product quality.

Purchases

Transparency in Pricing: All purchasing prices are subject to availability and accuracy, avoiding hidden fees.
Order Confirmation: A confirmation email will affirm order details, pricing, and customer service contact for any discrepancies.

Cocoon Membership Benefits

Becoming a member of the Cocoon Membership program offers unique access to a community of enthusiasts while granting exclusive advantages such as a 5% discount on purchases and early access to events and collections. The primary benefit of Cocoon access is 5% discount on products. DOES NOT INCLUDE AFFILIATE PRODUCTS SOLD ON EXTERNAL VENDOR WEBSITES.

Refund and Returns Policy

Vendor-Specific Policies: Each vendor manages their own refund and return policies. Users must familiarize themselves with them, available on each vendor’s profile.
Customer Assurance: Customers cover return shipping unless specified otherwise, and immediate communication is encouraged for swift resolution of disputes.

Delivery Details

Comprehensive Delivery Information: Vendors provide details about costs and estimated delivery times, allowing customers informed purchasing decisions.
Damage Protocol: Due to the fragile nature of entomology pieces, customers should report any damage within 48 hours of receipt for claims processing.

Limitation of Liability

Dispute Resolution: Entomology Art Australia acts as an intermediary; disputes must be settled between customers and vendors, following a structured conflict-resolution process similar to larger platforms.

Product Liability Limitation

Product quality is the sole accountability of the vendors. Entomology Art Australia does not have any liability concerning defect claims or other product-related issues.

Reviews and Ratings

Feedback System: Customers are encouraged to leave detailed reviews and ratings to foster transparency and trust. Honest and respectful feedback is valued to help vendors improve their services.

Changes to Terms

These Terms may be revised periodically to adapt to marketplace dynamics and legal requirements. Continued usage of the platform is taken as acceptance of the updated terms.